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I have sent several emails only to be responded by what I am sure is a bot as they seem to make no regard to the content of my emails.
Terrible customer service, false advertising on products. Stick with Amazon! This company is not worth the risk. But i want to explain for the misunderstanding.
Please understand due to measures on the control of the global Covid, the delivery time has been extended. So please understand for this particular situation.
Normally we will find a suitable solution for resolved the case as yours,Only if you agreed with the solution, we can suggest you refuse the package.
I placed my order in January 24th, paid extra for expedited mailing, received the package today February 18th. I contacted my credit card company because I no longer wanted the product because it would not arrive within the time period I needed it we were going on a ski trip and needed them for the trip.
Unfortunately, it was mailed anyway and arrived a week after our trip was over. According to their size chart, I should be a medium for jackets and ski pants.
Unfortunately, neither fit. You said you canceled the order, do you mean you submit a cancelation ticket? The order can not be canceled if the order had been shipped.
You have the right to exchange or return the products. Did the problems resolved? If not, please tell me the order number, I will follow the case by myself.
The 7 days you mentioned is for the delivery time, you may missed the processing time. They sent me an email with an offer to leave a review for a fee!
This company winds up so itself views and rating! How can you consider them honest. Ordinary Chinese are liars.
If you have any other questions, please contact us and we will try our best to help you solve it. It is very abnoral for a package take such long time, could you please tell us the order number, I will check the order and contact with the logistic department.
Probably still sitting in China. All the information they provide is bull shit! Do you receive the package now?
The Made to Order and pre-sell product will take longer time than other products, The delivery time depends on the shipping way you choosed and the destination of the order.
The online tracking was updated by the logistic company, we can not cheat on that. But indeed sometimes The online tracking will be updated slightly later than the actual situation.
If you have any questions with the order, please tell me the order number, i will follow up your case and help you to resolve all the problems.
Did you meet problems on our website? Could you tell us the order number? Is there anything we can do for you to solve it?
Please kindly reply me so that I can follow up your case and help out? I ordered a Large. They didnt specify that if you ordered a large you were getting an Asian large.
Basically it was two sizes too small for me. When I went to return it, the instructions didnt match the website and so I have not yet been able to return it.
If I can return it without any more difficulty then Ill consider them a respectable business with a bad website and unclear sizing.
Somehow I accidentally created two Refund tickets. They closed both of them saying there was another one so they could close this one.
We are not using a national standard size, we are using our own. This is because we ship to over countries and many of them have a completely different size system.
For the duplicated tickets, it was our fault, I am sincerly apologize for that, could you please tell me the order number, i will follow up your case and help you to resolve all the problems with our greated effort.
I am glad to help, I am apologize for the unhappy shopping experience on our website, we attach great importance to your feedback, we will contact with the related department to improve the shopping experience for our customers.
I will further check what happened to the order and provide you solutions to resolve the problems. Save my name, email, and website in this browser for the next time I comment.
LightInTheBox Reviews Save Saved Removed 1. March 9, LightInTheBox Review Summary Overall, from my experience, Light In The Box is a legit global online shopping mall that worked good for me, but there are some complaints and negative Light In The Box reviews to be aware when before purchasing see below.
Light In The Box Guarantee. Light In The Box Prices. Some products do qualify for free shipping. They also have sales known as flash sales offering low prices on items for a limited time only.
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Sign in. Lightning in a box. Marquette University Follow. We Are Marquette Follow. Would this be okay with you? Please let me know, so that I can immediately issue it for you.
My deepest thanks and appreciation. If you need anything else, please feel free to contact me and I will be keen to assist you in a tailored way.
Your safety is important. I paid for a men's cycling top, payment was via PayPal. They wrote to me weeks later to see the product was finally being shipped, it is now a month after that, no sign of it.
And no one at the company seems to be able or willing to respond to me. This is a scam. And what's worse, is they keep advertising on Instagram which is where I saw the products in the first place.
I'm sure other people are going to lose out too. Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem?
We will help you resolve the problem with our our greatest effort. Do not buy-can't return. Large size fits like small size. Fabric is crap. All around terrible decision.
Told me I could keep and resell. Said they are international and this is their policy for all sales. I've learned my lesson again about trusting China.
Lowest quality ever. I was so excited waiting for the items to arrive. Now I am so angry that they look nothing like the pictures on their site.
Comment Thank you Share Helpful 9. I foolishly never read these reviews, and ordered something from them. Paid for extra shipping to insure it would come on time for when I needed it.
I still have not received the item. I paid a LOT extra for day shipping. Its been a month since I ordered.
Still nothing. I have complained, only to get generic responses. And wish there was more I could do to help others avoid this company. They have their money and will not give me a specific arrival date when I asked online several times.
I notice they give a generic auto response for every compliant I have read, requesting the order number to fix the problem. Well there's mine!
I'm going to contact my back and cancel this payment. I feel sorry that you haven't received enough help about your order but please don't worry.
I am here to help you out solve any problems affecting your purchase. I feel sorry to hear that. Based on our records, the carrier has requested us to rectify your phone number was it seems to be either wrong or in an incorrect form.
I kindly ask you to please provide us with your correct phone number so that we can fix this for you. If you have any questions, please feel free to contact me and I will be keen to assist you in a tailored way.
Postal Service. Seems no one could find the much needed tracking number, but could find the Order Number. This company insisted they shipped item to US so they were out of process of final delivery!
Lesson learned - the first time -not to use this company. However, they did refund all my money even though it had been over 24 hours after I had purchased their policy states order has to be canceled within 24 hours of placing order to get full refund.
Comments 1 Thank you Share Helpful 4. This company deals in nothing but fraud and lies. From my first email complaint to them - and I will gladly make public the full email chain - they have changed their story and even my order details!
They make a show of trying to resolve the issue, but in fact are dreaming up lies to cover fraud - with the intention of frustrating the client to the point that they give up.
But I won't give up until I am fully refunded. WORST online buying experience ever, and a colossal waste of time and energy.
Order No. We purchase a gaming headset for my son and he was waiting anxiously for them. We didn't receive a confirmation or order number but did get a paypal confirmation that the funds were withdrawn from my account within minutes.
When they finally arrived the microphone did not work. I did contact PayPal to contact the seller and return the merchandise.
Moral of the story: read company reviews before wasting money and time on items that don't work. Comment Thank you Share Helpful 5.
Dear Yesenia V. If l could give zeros stars l would. Purchased items as they were cheapest. Duty and taxes is not in their delivery section on their website.
I am so angry l am going to report them for misleading information. Hopefully, so no one else get caught. Don't know why they want invoice to reply, when it takes them ages to answer a mail.
Comment Thank you Share Helpful 6. Could you please firstly provide us with your Order Number so we can help you what caused the problem? Please also be advised GBP30 tax fee was charged by your local Customs.
Being aware of this situation and we would like to offer better service, we started the tax insurance service.